Disney Plus is the most convenient way to watch your favorite content and enjoy it properly. It’s easy to use thanks to the user-friendly interface. Most of the time, it works perfectly, but users also get frustrated when encountering Disney Plus error code 39. This issue occurs when viewing content on multiple devices, such as PCs, TVs, Androids, and iPhones. Disney Plus servers cannot stream the requested video because of rights management issues.
When Disney cannot stream content to specific regions or at all, there is little to do. Here is how to fix Disney Plus error code 39 if your TV is not allowing a secure HDMI handshake or if the app, streaming device, HDMI port, or cable is not working. It is also crucial to know why this error occurs and how to fix it.
Reason For the Disney Plus Error Code 39
Users must know the reasons for the Disney Plus error code 39 so they can quickly solve the issue. Here we can discuss the various causes of the problem.
Failure of a Copy-Protection Check
When Disney Plus endures a long period of inactivity, it encounters Disney Plus error code 39. It is necessary to restart your streaming device, such as a smart TV, to resolve this problem. This error code occurs because of a lack of data transfer between the streaming device and the Disney Plus servers. A restart of the device will reset the connection and allow the data to be transferred properly.
Corrupted Temp Data
If you encounter Disney Plus error code 39, it means that there is corrupted data in the temporary folder. To fix this error code, reinstall Disney Plus. The temp folder is a temporary storage space that can become corrupted over time, and this can cause Disney Plus to malfunction. Reinstalling Disney Plus can help reset the temp folder and clear out any corrupted data, which fixes the error code.
Common Glitch in the Disney Plus App
A common glitch in the Disney Plus app causes Disney Plus error code 39 on Android TVs and Apple TVs. Resetting your Smart TV to factory settings and reinstalling the Disney Plus app in a clean setting will fix the error code.
Residual Temp Data on Consoles
In most cases, this error code is caused by temporary data generated by Disney’s frequently used apps, such as PS4 or Xbox One. To test if error code 39 is fixed, power-cycle your console to clear the remaining data. Power-cycling your console clears out any remaining data stored in RAM and cache. This can help resolve any temporary data issues that cause error code 39, such as outdated Disney Plus app data.
Connected Video or In-Game Recording Device
A video or in-game recording device can also cause Disney Plus error code 39 on your streaming device. The Disney+ app is protected by sophisticated DRM measures to prevent any recordings from occurring. To stream Disney+ content with error code 39, disable all video-capturing tools.
Using an HDMI Splitter
You receive Disney Plus error code 39 because of the splitter used to cast Disney Plus content to a projector. The HDMI signal passed from the console to the output device is intentionally built with a DRM protection code. Streaming apps without splitters will resolve the error code. This is because when content is split with a splitter, the DRM protection code is broken and can cause error codes to appear. To avoid this, streaming apps are used without splitters, as they can transfer HDMI signals without breaking DRM codes.
Methods to Fix Disney Plus Error Code 39
It is also imperative for you to use the best methods to solve Disney Plus error code 39. You can also use the below methods to solve the issue quickly.
Load Video Again
It is not uncommon for Disney Plus error code 39 to occur accidentally. You can fix this error by refreshing or reloading the video because this error occurs when the video is taking too long to load or when the Disney Plus servers are experiencing high traffic. Refreshing or reloading the page can help reset the connection and allow the video to load successfully. You can also try other solutions if the problem persists.
Restart Your TV or Device
Disney Plus apps that are idle for a long time will fail copy protection, leading to Disney Plus error code 39. Several users reported that restarting their affected devices to clear the Disney Plus app’s temp files resolved the issue. You can restart your device by following these instructions.
- You can select System > Restart from the Settings menu on Apple TV.
- Now you can go to Settings > About > Reset from the Power menu and Press the Home button on Android TV.
- Here you can press and hold the power button until you see the power off, restart, and emergency mode options. Select Restart on Android.
- The power-off slider can be accessed by holding the volume button or side button for a few seconds in iOS. Wait for the iPhone to turn off after dragging the slider to the right.
- Press Start > Power > Restart from the list of power options in Windows.
After this, you can check whether Disney Plus error code 39 is fixed or not.
Uninstall the Disney Plus App
Disney Plus itself causes error code 39, which corrupts data. To solve the error, you can shut it down, unplug it, and reconnect it because you deleted Disney Plus, reinstalled it, and removed all temporary files. This is to see if Disney Plus error code 39 is resolved. Many users have proven it is a useful way to fix error codes.
To Reinstall Disney Plus App on Apple TV
You can delete Disney+ from the Apple TV’s home screen by selecting the Disney+ app. Now press and hold the Touch surface until the icon starts to jiggle, and select Delete from the context menu. To reinstall Disney+, go to the Apple TV App Store, search for Disney+, and reinstall it. When your Apple TV restarts, check if Disney Plus error code 39 is resolved.
To Reinstall Disney Plus App on Android TV
Press the home button on your remote control to open the main dashboard. From the list of options, select Google Play Store in the Apps category or expand the Apps menu to view all entries. You can remove Disney+ by selecting My Apps from the left-hand menu, navigating to an entry on the left, and clicking Uninstall to remove it. You can reinstall Disney+ by restarting the Android TV, going to the Google Play Store from the Home menu, and searching for the Disney+ app.
To Reinstall Disney Plus App on Android
Disney Plus is uninstalled by navigating to the Google Play Store, selecting My Apps & Games> Library > Installed. Scroll down and click the Uninstall button. Reinstall the app from the Google Play Store and install it. You can check whether Disney Plus error code 39 is fixed or not.
To Reinstall Disney Plus App on iOS
When the Disney Plus icon starts vibrating on your iOS device’s home screen. Now tap and hold it until it starts jiggling, then press the small X button to remove it. Reinstall Disney Plus by opening the App Store again and searching for it. When the app is open, you can check if the problem is resolved.
Remove All Video Capture Devices
Some video capture tools can trigger Disney Plus error code 39 when recording videos or playing games on Xbox One or PlayStation 4. The app cannot connect normally. Disney + and other online streaming services embed DRM protection in their HDR signals. Disconnect your video or game capture device from the console and restart your gaming system if you are using one.
This is because video capture tools intercept DRM signals and send them to other unauthorized devices. By disconnecting the capture device and restarting the gaming system, the DRM signals are reset and the app connects normally.
Factory Reset Your All Devices
You can factory reset your Xbox One if you are having trouble streaming. You can avoid losing data by choosing Reset and Keep My Games and Apps. Disney Plus must be deleted and reinstalled after the reset is complete. You can make sure the Disney Plus app works with the same HDMI cable if you are connecting a Roku or Fire TV to the Disney Plus app. Resetting your smart TV to factory settings will fix Disney Plus error code 39 on Apple TVs and Android TVs that are not fixed by reinstalling the Disney+ app. Here is a step-by-step guide.
Reset Apple TV
You can reset your Apple TV to factory settings by going to Settings > System > scrolling down to the Maintenance screen. To confirm, press the Reset and Update buttons. Try reinstalling the firmware update, reinstalling Disney Plus, and see if the error code disappears.
Reset Android TV
To reset Android TV to factory settings, press Settings from the Home menu, then Device Settings, then Storage & Reset. On the next screen, select Factory data & reset and initiate the process. At the confirmation screen, select Erasing Everything to enforce factory settings. You can reinstall the Disney Plus app to see if it resolves Disney Plus error code 39.
Power-Cycle Your Console
Disney Plus generates some temporary files because of the app itself. Xbox One and PS4 users may encounter Disney Plus error code 39, buffering issues, and even storage full problems. By turning off and restarting your gaming system, you can delete any temporary files causing the issue. Here, you can check out the below steps.
Power-Cycle PS4
Turn on the PS4 instead of putting it in hibernation mode. Make sure the fan is completely shut off by pressing and holding the power button. Before plugging the power cord back in, wait at least 30 seconds to ensure the capacitors are thoroughly drained. Upon starting your gaming console, wait for it to complete the startup process. You can check if Disney Plus error code 39 is resolved by launching Disney Plus.
Power-Cycle Xbox One
For 10 seconds or more, hold the Xbox power button until the front LED flashes intermittently. Wait for a few minutes after shutting down the console to ensure the power capacitors are dragged. Make sure the app is running again, and check if Disney Plus error code 39 is solved or not.
Read More : How to Jailbreak a Firestick
Shut Down Your PC Xbox Streaming App
Disney Plus error code 39 appears on Xbox One when you run the Xbox streaming app on your PC. Disney Plus and Xbox One can be restarted after you close the Xbox streaming app. You can check if error code 39 is fixed or not.
Try Another Streaming Device
Disney Plus error code 39 problem occurs if you stream application from Xbox One, directly from a smart TV, or with other devices. You can also try another streaming device and check if error code 39 is fixed. Error code 39 occurs when the service cannot access the content because of an incorrect connection or when the connection is blocked by a firewall. This issue can be resolved by ensuring that the device is connected to the internet properly and that the firewall is not blocking the connection.
Try a Different HDMI Port
You can try a different HDMI port on your smart TV if your Disney Plus generates error code 39. Until the error code disappears, try each port. By switching HDMI ports, you can resolve the issue. This is because each port has its configuration. If one port is not working properly or is not compatible with the streaming device, trying a different port solves the Disney Plus error code 39.
Try Another TV
Some older TVs do not support HDMI connections, resulting in Disney Plus error code 39. You can try another TV and see if you get the same error code. This is because older TVs are not equipped with the necessary hardware and firmware to support new HDMI connections. If you switch to a traditional HDMI connection, you won’t receive error code 39.
Final Words
You can quickly use the above-mentioned methods to fix Disney Plus error code 39. There is a need to read all the steps properly and follow them accordingly. You can easily solve the problem in the best ways.
